What is the cake order notice period?

Ideally we would like a 2 month lead time when ordering wedding cakes and 1 months notice for all other celebration cakes however depending on our schedule and the design we may be able to accept orders at shorter notice.

As our cakes are bespoke and hand made we will not be able to offer a cake on the same day, we need at least 2 days notice for a fully decorated cake.

Allergies & Dietry requirements

Nuts: Several of our cakes contain nuts as an ingredient therefore we cannot guarantee that our kitchen is nut free. If you have a nut allergy please contact us to discuss your requirements.

Allergens: All of our bakes are produced in an environment where gluten, nuts, milk and eggs are present. We cannot guarantee that a product will be 100% free hence you must let us know at the time of ordering if you are intolerant to any of these ingredients. We are happy to accommodate gluten free requests when possible.

Payments

All cake orders require a non refundable deposit of £25 for celebration cakes and £50 for wedding cakes at the time of ordering. The balance is then due upon collection for any celebration cakes and 6 weeks before, for any wedding cakes. Wedding cakes will not be delivered if payment has not been received and cleared in full. Cakes with a shorter lead time (less than a week) must be paid in full at the time of booking.

Collection & Delivery

Cakes that are collected from Pinkface will be boxed up for transportation and we will provide instruction on how to care for your cake. Tiered wedding cakes can be very heavy therefore we recommend our delivery set/up option. Pinkface does not accept any responsibility for any damage that may occur to the cake once it has been collected.

If request Pinkface to set up and deliver your wedding cake, there is a minimum charge of £25, charges are then calculated thereafter depending on the mileage and the time taken to set up the cake. We will work with the wedding venue coordinator or planner to ensure that the cake is delivered and set up at the venue on the day of your wedding.

Alterations

Your cake is very important to us therefore please take time to check your copy of the cake order form or sketch and let us know if any amendments are required. We are happy to make any amendments up to 6 weeks prior to the event date however please be aware that this may affect your order balance due depending on the type of adjustments required.

Stand Hire

At Pinkface we have amassed a wide selection of cake stands and they can be a perfect way to finish and display your cake. Please take a look through our cake gallery at the stands and colours we have.

Cake stands can be hired at £25 per stand plus a security deposit which will be refunded once the stand is returned to us undamaged within 3 working days of your wedding. The deposit depends on each individual stand design as some are sourced from the US and they will require a larger deposit. 

Example stand hire price: White milk glass stand 10″ £25 (£100 deposit refundable)

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